Frequently Asked Questions

Yes, all our software licenses are 100% genuine and legally sourced. We are an authorized reseller of Microsoft and other major software brands. Every license key is authentic and can be activated directly on official servers.

You will receive your license key via email within minutes of purchase. Our delivery is instant and automated 24/7. In rare cases during peak hours, it may take up to 30 minutes. Check your spam folder if you don't see it in your inbox.

One-time purchase licenses let you use the software version you bought without any recurring fees. Subscription licenses (like Microsoft 365) require annual renewal but often include cloud storage, updates, and additional features. Both types are genuine - choose based on your needs and preferences.

Most of our individual licenses are valid for one device. However, some products like Microsoft 365 Family allow installation on multiple devices (up to 6). Each product page clearly states the number of devices covered. Contact us for multi-device or business licensing needs.

Yes! We provide comprehensive installation and activation support for all purchases. If you face any issues, our support team is available 24/7 via WhatsApp, email, or phone to guide you through the process step-by-step.

Simply browse our products, add items to your cart, proceed to checkout, fill in your details, select a payment method, and complete the payment. You'll receive your license key via email immediately after payment confirmation.

You need to provide your name, email address, and phone number. The email address is important as your license key and download instructions will be sent there. Make sure to use a valid email you have access to.

Your license key and download instructions will be delivered to your email address immediately after payment confirmation. We don't ship any physical products - everything is delivered digitally for instant access.

First, check your spam/junk folder. If you still don't see it after 30 minutes, contact our support team with your order number. We'll verify your payment and resend the license key immediately.

We accept bKash, Nagad, Rocket, bank transfer, and major credit/debit cards for your convenience. All payments are processed securely.

We source our licenses directly from authorized distributors and buy in bulk, which allows us to offer significant discounts. We also operate primarily online, reducing overhead costs. Rest assured, lower prices do not mean compromised authenticity - all our licenses are 100% genuine.

No, there are no hidden fees. The price you see on the product page is the final price you pay. We don't charge any additional activation fees, delivery charges, or service fees.

Yes, an invoice is automatically generated and sent to your email along with your license key. You can also view and download invoices from your account's order history section.

After receiving your license key, download the software from the official source (Microsoft, Adobe, etc.), install it, and enter the license key when prompted. Detailed activation instructions are included in your delivery email.

Contact our support team immediately with your order details. We offer free activation support and will guide you through the process. If the issue cannot be resolved, we provide a full refund within our 7-day guarantee.

For most one-time purchase licenses, you can deactivate the software on your old device and activate it on your new one. Microsoft 365 subscriptions can be managed through your Microsoft account. Contact us if you need help with license transfer.

One-time purchase licenses are valid for the software version you bought. Subscription licenses (like Microsoft 365) need to be renewed annually. The license type is clearly mentioned on each product page.

Yes, we offer a 7-day money-back guarantee if you experience any issues with activation or if the product does not work as expected. Refunds are processed within 3-5 business days after approval.

We provide full refunds if: (1) the license key doesn't work and we cannot resolve the issue, (2) you receive a wrong product, or (3) you request a refund within 7 days of purchase for unused keys. Refunds are not available for activated or used licenses.

All our licenses come with full warranty against activation issues. If your license stops working due to a key-related issue, we'll replace it free of charge. This warranty does not cover issues caused by system changes or hardware failures.

You can reach us via WhatsApp at +880 1798-861123, email at support@licensemart-bd.com, or through our website's contact form. Our support team is available 24/7 to assist you.

Our customer support is available 24/7. You can reach us anytime via WhatsApp for the fastest response. Email responses typically arrive within 1-2 hours during business hours.

Yes, we provide full technical support for all purchases including installation guidance, activation assistance, and troubleshooting. Our support team is trained to help you with any technical issues you may encounter.